Datacenters:: 42C11

June 25, 2017, 9:15 pm

≫ Next: Datacenters:: Rack 42C08

≪ Previous: Network:: Rack G116B06

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Task Type: Incident

Category: Roubaix 3

Status: Finished

We have an electrical issue in this rack.

We will investigate

Comments:

Date: Mon, 26 Jun 2017 06:15:30 +0200

All servers are now pinging properly

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Datacenters:: Rack 42C08

June 25, 2017, 10:16 pm

≫ Next: Datacenters:: Room 29

≪ Previous: Datacenters:: 42C11

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Task Type: Incident

Category: Roubaix 3

Status: Finished

The rack's switch rebooted (currently up).
We are investigating the reboot reason.

Comments:

Date: Mon, 26 Jun 2017 02:25:49 +0200

The switch log indicates: Last reset from power-on Our technicians confirm there were no power breakdown in the room. We'll keep a close eye on the switch and replace it if necessary.

Date: Mon, 26 Jun 2017 05:38:38 +0200

The switch went down once more, our technician is preparing its replacement.

Date: Mon, 26 Jun 2017 07:16:16 +0200

The switch replacement is completed

Datacenters:: Room 29

June 26, 2017, 1:14 am

≫ Next: Datacenters:: 70C13-14-15 / Air Cooling

≪ Previous: Datacenters:: Rack 42C08

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Task Type: Maintenance

Category: Roubaix 2

Status: Planned

Summary : We have detected a fault on one of four cold compressor of this room
Actions : Replacement of the defective compressor
Start : Tuesday June 27th starting at 7:30 AM
Affected Rack : Romm 29
Impact : None, the cooling system is redundant.
Estimated Time : All day

Datacenters:: 70C13-14-15 / Air Cooling

June 26, 2017, 1:27 am

≫ Next: Datacenters:: Power Generators test

≪ Previous: Datacenters:: Room 29

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Task Type: Maintenance

Category: Strasbourg 1

Status: Planned

Summary : We have detected a fault on part of the Air Cooling System of this room
Actions : Replacement of the defective part(s).
Start : Thursday June 29th starting at 10:30 AM
Affected Rack : 70C13-14-15
Impact : None
Estimated Time : All Morning

Datacenters:: Power Generators test

June 26, 2017, 4:16 am

≫ Next: Datacenters:: Room W01 Air cooling

≪ Previous: Datacenters:: 70C13-14-15 / Air Cooling

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Task Type: Maintenance

Category: Warsawa

Status: Planned

We will do a test of the power generator.

Intervention will be done on Monday 26/06 from 12:00 AM to 01:00 PM

Datacenters:: Room W01 Air cooling

June 26, 2017, 4:21 am

≫ Next: Datacenters:: FS#25562 — Rack T04A25

≪ Previous: Datacenters:: Power Generators test

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Task Type: Maintenance

Category: Warsawa

Status: Planned

We will be performing a maintenance on the Air Cooling system of room W01

Maintenance will be done on Monday 26/06 from 1:00 PM and will last 4h

Datacenters:: FS#25562 — Rack T04A25

June 26, 2017, 5:09 am

≫ Next: Datacenters:: Room 51B% and 51C%

≪ Previous: Datacenters:: Room W01 Air cooling

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Task Type: Maintenance

Category: Beauharnois

Status: Finished

Summary : We have detected a fault on the electric part of this RACK.
Actions : Replacement of the defective part(s).
Start : June 26th 2017, 6h30 am local time (12h30 pm France time)
Affected Rack : T04A25
Impact : Shutdown of the servers while the part is replaced
Estimated Time : 1h

Comments:

Date: Mon, 26 Jun 2017 13:06:24 +0200

Intervention is started

Date: Mon, 26 Jun 2017 14:09:52 +0200

Intervention is done. Parts have been replaced

Datacenters:: Room 51B% and 51C%

June 26, 2017, 8:25 am

≫ Next: Network:: CT1/ CT2

≪ Previous: Datacenters:: FS#25562 — Rack T04A25

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Task Type: Maintenance

Category: Roubaix 4

Status: Finished

Summary : We have detected a fault on part of the Cooling System of these rooms
Actions : Replacement of the defective part(s).
Start : Wedneday 21 June 2017 at 10:00am Paris time
Affected Rack : 51B% and 51C%
Impact : None, the cooling system is redundant.
Estimated Time : 2h

Comments:

Date: Thu, 22 Jun 2017 11:40:17 +0200

A new task is needed for the Cooling System of this room We will take action from 1:00 pm today. No impact.

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Network:: CT1/ CT2

June 26, 2017, 8:43 am

≫ Next: Datacenters:: Room 31

≪ Previous: Datacenters:: Room 51B% and 51C%

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Task Type: Maintenance

Category: Roubaix1

Status: Planned

Summary: We need to replace sheath between room CT1/CT2
Actions: Sheath replacement
Start: Thursday 29 june 2017 at 10.00AM CEST
Affected racks: CT1/CT2
Impact: None
Estimated time: Thursday 29 june 2017 at 5.30PM CEST

Datacenters:: Room 31

June 26, 2017, 8:44 am

≫ Next: Datacenters:: UPS room P19

≪ Previous: Network:: CT1/ CT2

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Task Type: Maintenance

Category: Roubaix 2

Status: Planned

Summary : We have detected a fault on part of the Cooling System of this room
Actions : Replacement of the defective part.
Start : Thursday, June 29th 2017 at 10.00AM CEST
Affected Rack : Room 31
Impact : None, the cooling system is redundant.
Estimated Time : Thursday, June 29th 2017 at 5.30PM CEST

Datacenters:: UPS room P19

June 26, 2017, 9:11 am

≫ Next: Datacenters:: G116A17, G116A18 G116A19

≪ Previous: Datacenters:: Room 31

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Task Type: Maintenance

Category: Paris 19

Status: Planned

Summary: Preventive maintenance of the air-conditioning system.
Actions: Maintenance of compressor n ° 1
Start: Tuesday 4 july 2017 at 8.00AM CEST
Affected racks: UPS room
Impact: None
Finish time: Tuesday 4 july 2017 at 9.30AM CEST

Datacenters:: G116A17, G116A18 G116A19

June 26, 2017, 8:25 pm

≫ Next: Network:: 41G05

≪ Previous: Datacenters:: UPS room P19

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Task Type: Incident

Category: Gravelines

Status: Finished

Détails :
We have a malfunction with this racks (G116A17, G116A18 G116A19), our technicians investigate.

Comments:

Date: Mon, 26 Jun 2017 19:34:57 +0200

19 Servers are currently unreachable, our technicians team are putting servers back online.

Date: Mon, 26 Jun 2017 21:34:25 +0200

17 Servers are currently unreachable, our technicians team are putting servers back online.

Date: Mon, 26 Jun 2017 22:30:54 +0200

13 Servers are currently unreachable, our technicians team are putting servers back online.

Date: Tue, 27 Jun 2017 05:25:01 +0200

all servers are online

Network:: 41G05

June 26, 2017, 9:40 pm

≫ Next: Network:: 23D15

≪ Previous: Datacenters:: G116A17, G116A18 G116A19

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Task Type: Maintenance

Category: Roubaix 3

Status: Planned

Summary: We have detected a fault on the switch which requires replacing
Actions: Replace Switch.
Start: Saturday July 1st starting at 6:00 AM
Affected racks: 41G05
Impact: Disconnection of the public network during the replacement time.
Estimated time: 1h

Network:: 23D15

June 27, 2017, 12:10 am

≫ Next: Datacenters:: FS#25645 — Rack G131A31

≪ Previous: Network:: 41G05

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Task Type: Maintenance

Category: Roubaix 2

Status: Planned

Summary: We have detected a fault on the switch which requires replacing
Actions: Replace Switch.
Start: Friday June 30th starting at 6:00 AM
Affected racks: 23D15
Impact: Disconnection of the public network during the replacement time.
Estimated time: 1h

Datacenters:: FS#25645 — Rack G131A31

June 27, 2017, 3:01 pm

≫ Next: Datacenters:: FS#25647 — Rack 53B21-53B22

≪ Previous: Network:: 23D15

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Task Type: Incident

Category: Gravelines

Status: Finished

The servers in rack G131A31 do not answer to ping, we are investigating.

Comments:

Date: Wed, 28 Jun 2017 00:01:23 +0200

The servers have rebooted. They all ping now.

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Datacenters:: FS#25647 — Rack 53B21-53B22

June 27, 2017, 5:51 pm

≫ Next: Datacenters:: FS#25651 — Rack 56A08

≪ Previous: Datacenters:: FS#25645 — Rack G131A31

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Task Type: Maintenance

Category: All of the datacenters

Status: Finished

The servers in racks 53B21-53B22 do not respond to ping requests, we are investigating.

Comments:

Date: Wed, 28 Jun 2017 00:32:10 +0200

53B21: the servers have rebooted. They all ping now. 53B22: we need to replace the switch

Date: Wed, 28 Jun 2017 01:11:31 +0200

53B22: switch replaced, most servers ping

Date: Wed, 28 Jun 2017 02:01:41 +0200

53B22: only two servers don't ping at this point

Date: Wed, 28 Jun 2017 02:51:48 +0200

All servers ping.

Datacenters:: FS#25651 — Rack 56A08

June 27, 2017, 7:12 pm

≫ Next: Datacenters:: FS#25655 — rack 51D22

≪ Previous: Datacenters:: FS#25647 — Rack 53B21-53B22

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Task Type: Incident

Category: Roubaix 4

Status: Finished

Servers in rack 56A08 are unreachable, we are investigating.

Comments:

Date: Wed, 28 Jun 2017 02:56:29 +0200

A defect power supply has caused a disjunction. The servers have rebooted. They all ping except two of them.

Date: Wed, 28 Jun 2017 04:11:50 +0200

All servers ping.

Datacenters:: FS#25655 — rack 51D22

June 27, 2017, 9:09 pm

≫ Next: Datacenters:: FS#25654 — Rack 56D14

≪ Previous: Datacenters:: FS#25651 — Rack 56A08

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Task Type: Incident

Category: Roubaix 4

Status: Finished

The servers in rack 51D22 are unreachable, we are investigating.

Comments:

Date: Wed, 28 Jun 2017 06:04:40 +0200

The network equipment were unreachable. All the servers ping except one.

Date: Wed, 28 Jun 2017 06:08:59 +0200

all servers ping

Datacenters:: FS#25654 — Rack 56D14

June 27, 2017, 9:29 pm

≫ Next: Datacenters:: 74B11

≪ Previous: Datacenters:: FS#25655 — rack 51D22

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Task Type: Incident

Category: Roubaix 4

Status: Finished

The servers in rack 56D14 are unreachable, we are investigating.

Comments:

Date: Wed, 28 Jun 2017 06:11:22 +0200

all servers ping except one

Date: Wed, 28 Jun 2017 06:29:18 +0200

all servers ping

Datacenters:: 74B11

June 27, 2017, 10:47 pm

≫ Next: Network:: Limburg Core

≪ Previous: Datacenters:: FS#25654 — Rack 56D14

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Task Type: Maintenance

Category: Strasbourg 1

Status: Finished

Summary : We have detected a fault on the electric part of this RACK.
Actions : Replacement of the defective part(s).
Start : Wednesday June 28th starting at 6:00 AM
Affected Rack : 74B11
Impact : Shutdown of the servers while the part is replaced
Estimated Time : 1h

Comments:

Date: Wed, 28 Jun 2017 06:01:40 +0200

Intervention is started

Date: Wed, 28 Jun 2017 07:08:42 +0200

We are encountering some difficulties to replace the part. We are doing our best to minimize delay

Date: Wed, 28 Jun 2017 07:47:11 +0200

Part has been replaced