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Datacenters:: Room G117

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Task Type: Modernization

Category: Gravelines

Status: In progress


Summary: We will operate on the electrical track B supplying the room G117
Actions: We will power off the track B. Servers will be powered up by the track A
Start: Thursday 22/06 starting at 09:00 AM (UTC +02)
Affected racks: G117A04 to G117A13
Impact: None, servers will be powered up by the track A.
Estimated duration : 04h

Comments:

Date: Thu, 22 Jun 2017 09:57:13 +0200

In progress


Datacenters:: 35D09

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Task Type: Maintenance

Category: Roubaix 2

Status: Planned


Summary : We have detected a fault on part of the Cooling System of this room
Actions : Replacement of the defective part(s).
Start : Thursday June 22nd starting at 10:00
Affected Rack : 35D09
Impact : None
Estimated Time : all day

Comments:

Date: Thu, 22 Jun 2017 10:21:51 +0200

maintenance in progress.

Date: Thu, 22 Jun 2017 11:45:52 +0200

We have a dysfunction on Cooling System . The technician is already working on it.

Datacenters:: Room 51B% and 51C%

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Task Type: Maintenance

Category: Roubaix 4

Status: Planned


Summary : We have detected a fault on part of the Cooling System of these rooms
Actions : Replacement of the defective part(s).
Start : Wedneday 21 June 2017 at 10:00am Paris time
Affected Rack : 51B% and 51C%
Impact : None, the cooling system is redundant.
Estimated Time : 2h

Comments:

Date: Thu, 22 Jun 2017 11:40:17 +0200

A new task is needed for the Cooling System of this room We will take action from 1:00 pm today. No impact.

Network:: bhs-3b-a9

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Task Type: Modernization

Category: Beauharnois

Status: Finished


Due to recent events on bhs-3b-a9 (hardware issue, linecards reboot), we are going to upgrade this equipment to the last version with the best Service Pack.

This maintenance is schedule for june 22 at 5 am local hour. There is an possible impact on the bandwidth capacity during the maintenance.

Comments:

Date: Thu, 22 Jun 2017 11:59:18 +0200

We begin to unload traffic on this router

Date: Thu, 22 Jun 2017 12:22:54 +0200

We will now reload the router

Date: Thu, 22 Jun 2017 12:39:56 +0200

The router if going to active mode on a part of the network. Some impact can be seen.

Date: Thu, 22 Jun 2017 12:44:41 +0200

Traffic back to the router. All should come back to normal state.

Date: Thu, 22 Jun 2017 12:56:31 +0200

We had an impact on some IPFO during 7 minutes from 12h33 - 12h42 PM CEST. All is ok for now. We'll analyze log to find the root cause.

Network:: bhs-3a/b-a9 bhs2-sd1a/b-n9 bhs2-10a/b-n5

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Task Type: Maintenance

Category: the whole network

Status: Finished


We are migrating the following VLAN L3 interfaces, from bhs-3a/b-a9 to bhs2-sd1a/b-n9 :
- 250-252
- 259
- 261
- 271-272
- 275
- 288-290

Comments:

Date: Tue, 20 Jun 2017 10:23:06 +0200

Starting migration

Date: Tue, 20 Jun 2017 11:27:29 +0200

Migration cancelled due to software limitation.

Datacenters:: FS#25562 — Rack T04A25

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Task Type: Maintenance

Category: Beauharnois

Status: Planned


Summary : We have detected a fault on the electric part of this RACK.
Actions : Replacement of the defective part(s).
Start : June 26th 2017, 6h30 am local time (12h30 pm France time)
Affected Rack : T04A25
Impact : Shutdown of the servers while the part is replaced
Estimated Time : 1h

Network:: R622B11

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Task Type: Maintenance

Category: Roubaix → RBX-6

Status: Finished


Summary: We have detected a fault on the Fex vrack which requires rebooting
Actions: Restart Fex.
Start: Friday June 23rd starting at 6:00AM
Affected racks: R622B11
Impact: Disconnection of the vrack network during the reboot time.
Estimated time: 15 min

Comments:

Date: Fri, 23 Jun 2017 06:53:23 +0200

An intervention on the N56 corrected the malfunction.

Network:: Rack G102A21

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Task Type: Incident

Category: Gravelines

Status: Finished


We have some difficulties to join the servers from this rack.
We investiguate.

Comments:

Date: Fri, 23 Jun 2017 20:08:00 +0200

One of the uplink from the switch was defective. We replaced it and all servers are online again.


Datacenters:: Room G00A% & G00B%

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Task Type: Maintenance

Category: Gravelines

Status: Planned


In order to always ensure a sufficient level of quality, we will perform the maintenance of the air conditioning compressors of rooms 00A and 00B of Gravelines.
Actions: maintenance of the compressors (1 at a time and one room at a time)
Start: Monday June 26th at 10:00 am for room G00A and Thuesday June 27th at 10:00 am for room G00B%
Affected Rack : Room G00A% and room G00B%
Impact: None, the cooling system is redundant.
This task will be updated throughout the duration of the work.

Network:: sbg2-21b-n56

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Task Type: Maintenance

Category: Strasbourg → SBG-2

Status: Finished


We detected CRC errors on one of ports sbg2-21b-n56. We have enough of capacity to shut down this link without impacting on production traffic. After, we will clean-up the fiber.

Network:: 17E01

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Task Type: Maintenance

Category: Roubaix1

Status: Finished


Summary: We have detected a fault on the switch which requires replacing
Actions: Replace Switch.
Start: Saturday June 24th starting at 6:00AM
Affected racks: 17E01
Impact: Disconnection of the public network during the replacement time.
Estimated time: 1h

Comments:

Date: Sat, 24 Jun 2017 06:07:21 +0200

Intervention is started

Date: Sat, 24 Jun 2017 06:50:44 +0200

Switch has been replaced. All server are now pinging properly

Datacenters:: C30

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Task Type: Incident

Category: Paris 19

Status: Finished


We have an electrical issue in this rack.
We will investigate

Comments:

Date: Sat, 24 Jun 2017 07:52:00 +0200

Issue has been fixed

Network:: sbg2-13b-n56

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Task Type: Incident

Category: Strasbourg → SBG-2

Status: Finished


We can't contact this equipement.

We will investigate.

Comments:

Date: Sat, 24 Jun 2017 08:37:52 +0200

The switch has rebooted without problems. Both nexus works together

Datacenters:: 74B11

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Task Type: Maintenance

Category: Strasbourg 1

Status: Planned


Summary : We have detected a fault on the electric part of this RACK.
Actions : Replacement of the defective part(s).
Start : Wednesday June 28th starting at 6:00 AM
Affected Rack : 74B11
Impact : Shutdown of the servers while the part is replaced
Estimated Time : 1h

Datacenters:: Rack 07A03

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Task Type: Incident

Category: Roubaix 1

Status: Finished


We have difficulties to join some servers of this rack.
We investigate

Comments:

Date: Sat, 24 Jun 2017 19:19:17 +0200

The default has been identified and corrected. All servers are online again.


Datacenters:: G131A30

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Task Type: Incident

Category: Gravelines

Status: Finished


We have some problemes contacting servers in this rack.

We will investigate

Comments:

Date: Sun, 25 Jun 2017 06:42:39 +0200

All servers ping properly

Datacenters:: 46E02

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Task Type: Incident

Category: Roubaix 3

Status: Finished


We have an electrical issue in this rack.

We will investigate

Comments:

Date: Sun, 25 Jun 2017 06:57:00 +0200

All servers ping properly

Datacenters:: G131A13

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Task Type: Incident

Category: Gravelines

Status: Finished


We have an electrical issue in this rack.

We will investigate

Comments:

Date: Sun, 25 Jun 2017 08:51:53 +0200

All servers are now pinging properly

Datacenters:: Rack G111B17

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Task Type: Incident

Category: Gravelines

Status: Finished


The servers of this rack are unreachable.
Our technicians are on site to investigate.

Comments:

Date: Sun, 25 Jun 2017 19:42:32 +0200

The switch of this rack doesn't start anymore. We will replace it.

Date: Sun, 25 Jun 2017 21:21:01 +0200

The switch has been replaced. All servers are online again.

Network:: Rack G116B06

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Task Type: Maintenance

Category: GRA-1

Status: Planned


Summary: We have detected a fault on the public Fex which requires rebooting.
Actions: Restart Fex.
Start: Friday June 30th at 6:00 am
Affected racks: G116B06
Impact: Disconnection from the public network during the reboot time.
Estimated time: 20 minutes
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