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VoIP:: FS#7206 - Provisioning / address book

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Task Type: Modernization

Category: Backend / Core

Status: Finished


We are going to migrate the phones provisioning and address book management infrastructure.
This migration will allow us to improve the system stability and security but also to add new features such as provisioning with auto-configuration code for Siemens Gigaset phones.

Distributions/OS:: FS#7224 — fix remote desktop Win2012

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Task Type: Modernization

Category: windows

Status: Finished


Correction of the remote desktop behavior on windows 2012 Datacenter RC

Cloud:: FS#7525 — update to our new platform

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Task Type: Modernization

Category: hubic

Status: Finished


We are currently updating our cloud storage platform.

The aim is to ensure better availability and data security.
The update applies to all accounts and should be transparent in most cases.

Once this is complete, you will receive an explaining email.

Comments:

Date: Wed, 31 Oct 2012 15:22:02 +0100

We prioritize the update for personal and premium accounts. 1/3 of personal/premium accounts are already updated.

Date: Tue, 06 Nov 2012 15:45:25 +0100

We are approaching the 50% of update. We detected some congestion on our network that made the operation slower. We are about to remedy as soon as possible.

Date: Mon, 12 Nov 2012 23:47:26 +0100

We will now put the entire infrastructure in read-only. You can follow the progress of your account migration below: http://ovh.fr/hubic An email will be sent when the update is complete, your account will be then available on the new infrastructure. Nb: for now, the iOS app is still incompatible with the new infrastructure. We expect the total duration of the migration to be one week.

Date: Thu, 29 Nov 2012 07:51:57 +0100

Since yesterday 18h we relaunched a new wave of migrating accounts. As mentioned on the forum, it is about the accounts of 25G created before September 2012. That night, 8000 accounts have been migrated. It remains 400 Paying accounts to migrate, they have the priority, but their volume makes the process longer. Overall, we are 80% of finished copies. However, this type of migration generates a lot of load on the new infrastructure, and some of you have encountred: - Slowdowns - Connection issues (handshake failed, timeout) We are doing our best to mitigate the side effects. Regarding applications, beta-Sync Hubic is progressing well, we are integrating the latest features (multi-folder sync, erasing policy/ retention). The production is currently scheduled for mid-December. You can follow all the history here: http://forum.ovh.com/showthread.php?p=525072 # post525072

Datacenter:: FS#7637 — RBX2 : addition of a new generator

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Task Type: Modernization

Category: Roubaix 2

Status: In progress


We are going to add a generator on the site of RBX2.

Hosting:: FS#7780 — Quota manager displaying

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Task Type: Maintenance

Category: all (Plan hostings)

Status: In progress


The quota of certain shared hosting accounts display "0" in the manager.
The problem is being corrected.

ADSL / SDSL:: FS#7779 — Optical loop: little crown

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Task Type: Maintenance

Category: Backend / Core

Status: In progress


We have an optical fiber cut-off on the little crown loop , the sites IVR94 DEF92 MOL92 MAR92 BGN92 aren't secure anymore.
We identified the problem and opened a ticket with the fiber operator.

The service was not interrupted.

Comments:

Date: Mon, 17 Dec 2012 11:12:51 +0100

An intervention is in progress. The interruption between MIC92 and BGN92 on a single strand. On BGN tests were performed to check the fiber. From the unbundling room to RO, it is OK. We will go on MIC92 to perform the same thing.

Date: Mon, 17 Dec 2012 12:02:29 +0100

The suspected fault is a constraint on one of the strand. We are waiting for FT to access in a closed local in the NRA.

Hosting:: FS#7782 — Mysql quota

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Task Type: Maintenance

Category: all (Plan hostings)

Status: Planned


We have fixed a bug in the robot which manages the quota of mysql databases.
databases that exceed the allowable quota will be closed Wednesday morning.
an e-mail was sent last Friday to customers concerned with these closures.
if the necessary will be done by then, the databaes won't be closed.

Network:: FS#7723 — Upgrade software routeurs backbone

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Task Type: Maintenance

Category: the whole network

Status: In progress


We will update all our routers in sup2T with the new image we got from cisco for the correction of TCAM programming bug. This fix is necessary because this bug causes routing problems to some
prefixes.
List of routers that will be updated: ams-1, ams-5, fra-1, fra-5, ldn-1, ldn-5, th2-1, th2-5, gsw-1 and gsw-2.

Comments:

Date: Tue, 04 Dec 2012 11:06:02 +0100

We will upgrade the router ams-5-6k.

Date: Tue, 04 Dec 2012 12:00:47 +0100

ams-5-6k is up in the new version.

Date: Tue, 04 Dec 2012 15:54:12 +0100

We are upgrading sbg-s1-6k and sbg-s2-6k routers managing vRack infrastructure in Strasbourg.

Date: Tue, 04 Dec 2012 15:55:13 +0100

done. We are upgrading routers maanaging Private Cloud infrastructure that are not in production.

Date: Tue, 04 Dec 2012 15:56:03 +0100

Sbg-s5-6k and sbg-s6-6k are operational in the new version.

Date: Tue, 04 Dec 2012 15:57:22 +0100

We are updating routers of HG servers. We are starting with sbg-s3-6k. All is redundant. No downtime planned.

Date: Tue, 04 Dec 2012 15:58:06 +0100

Done. We are now working on sbg-s4-6k.

Date: Tue, 04 Dec 2012 15:58:26 +0100

done.

Date: Wed, 05 Dec 2012 11:55:20 +0100

We upgrade fra-5-6k.

Date: Fri, 07 Dec 2012 12:21:05 +0100

We will upgrade bhs-g1-6k and bhs-g2-6k.

Date: Fri, 07 Dec 2012 12:21:37 +0100

The traffic is migrated on bhs-g2-6k. We reboot bhs-g1-6k.

Date: Fri, 07 Dec 2012 12:22:16 +0100

performed. We switch the traffic on bhs-g1-6k to upgrade bhs-g2-6k.

Date: Fri, 07 Dec 2012 12:22:40 +0100

bhs-g1-6k et bhs-g2-6k are up in the new version.

Date: Mon, 17 Dec 2012 13:41:51 +0100

We are upgrading gsw-1-6k.

Date: Mon, 17 Dec 2012 13:42:30 +0100

We have a problem with card 3 of the router: Dec 17 11:37:46 GMT: %CFIB-DFC3-7-CFIB_EXCEPTION: FIB TCAM exception, Some entries will be software switched

Date: Mon, 17 Dec 2012 13:42:56 +0100

We are restarting card 3.

Date: Mon, 17 Dec 2012 13:44:02 +0100

We don't notice any more problem since we have reloaded the card. We are working with Cisco to see whether it's a hardware problem or not.


CDN:: FS#7781 — CDN Paris

Network:: FS#7783 — Miami work

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Task Type: Maintenance

Category: the whole network

Status: In progress


We move the router mia-1-6k to a new location and et into production a new chassis mia-5-6k.

VPS:: FS#7784 — Slowdown on delivery/change of VPS models

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Task Type: Incident

Category: Storage

Status: In progress


We have currently a slowdown on VPS deliveries and changing models.
We are intervening.

Hosting:: FS#7785 — mysql51-41.bdb frozen

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Task Type: Incident

Category: all (Plan hostings)

Status: In progress


Hello, we have a too repetitive crash on this server

We will make a diagnosis in order to prevent it from happening again.

VoIP:: FS#7735 — EcoFax mailboxes

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Task Type: Modernization

Category: Fax

Status: Finished


We will begin tonight moving EcoFax mailboxes on a new storage space which is more performing, in order to improve the quality of EcoFax service .

Migration takes from a few seconds to a few minutes per box. During this time, we will stop connections to EcoFax software for the regarded account .

Sending and receiving faxes are not affected by this operation.

Comments:

Date: Fri, 07 Dec 2012 00:47:46 +0100

Beginning of the migration. We will update this task with the progress status.

Date: Mon, 10 Dec 2012 13:40:40 +0100

We have migrated 25% of email boxes.

Date: Wed, 12 Dec 2012 12:38:56 +0100

We have migrated 50% of email boxes.

Date: Sun, 16 Dec 2012 14:11:00 +0100

We have migrated 80% of email boxes.

Date: Tue, 18 Dec 2012 11:13:27 +0100

The migration is over. Everything went well.

Network:: FS#7786 — bhs10a

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Task Type: Incident

Category: Beauharnois

Status: In progress


We have problems with this switch which provokes netboot problems.

We are investigating.

Comments:

Date: Tue, 18 Dec 2012 17:44:08 +0100

We have a forwarding problem on some ports. We changed the uplink of the switchs. For the time being, we don't have any problems. We are monitoring the whole infrastructure.

Network:: FS#7787 — mad-1-6k

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Task Type: Maintenance

Category: the whole network

Status: In progress


We are upgrading the power supply of the router to 6kw.

Datacenter:: FS#7788 — BHS : Test of the power generator / UPS of the routeur room

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Task Type: Maintenance

Category: Beauharnois

Status: In progress


We are going to do a test of our power generator in the router room this tuesday 12/18/2012 at 10;30 EST / 16:30 CET.

Hosting:: FS#7543 — Stop Beta VPN/Samba, jabber, webdav features

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Task Type: Modernization

Category: all (Plan hostings)

Status: Finished


A few years ago we put new web hosting features in BETA test. VPN/NAS, Webdav and jabber. The aim was to test these technologies in a web hosting context for anything but a website.

This features have not been much successful. Less than 50 customers out of many millions of website hosted on our infrastructure. Hubic however has 100,000 accounts.

It is therefore time to take action. The web hosting is not see as something other than shared hosting.

We will therefore remove these 4 BETA features.

Comments:

Date: Tue, 20 Nov 2012 17:00:12 +0100

These features will be stopped on the 15th December 2012.

E-mail:: FS#7793 — filerz657.mail

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Task Type: Incident

Category: all email services

Status: Finished


One of the server's hard drive is defective, we intervene.

Cloud:: FS#7791 — Hubic - identification

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Task Type: Incident

Category: hubic

Status: In progress


We have currently disturbances on authentication servers.
About 1000 accounts are impacted.
The problem is being fixed.

Private Cloud:: FS#7794 — rbx-s50/s51

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Task Type: Modernization

Category: Backend / Core

Status: Finished


We will add Cisco ACE-30 cards in routers rbx-s50-s51-6k and rbx-6k in order to suggest load-balancing offer on the Private Cloud infrastructure.


Comments:

Date: Wed, 19 Dec 2012 15:21:30 +0100

We start with rbx-s50-6k.

Date: Wed, 19 Dec 2012 15:22:01 +0100

Online card. rbx-s50-6k# Dec 19 14:39:33 GMT: %DIAG-SP-6-DIAG_OK: Module 2: Passed Online Diagnostics Dec 19 14:39:35 GMT: %OIR-SP-6-INSCARD: Card inserted in slot 2, interfaces are now online We will move to rbx-s51-6k

Date: Wed, 19 Dec 2012 15:22:17 +0100

Performed. rbx-s51-6k# Dec 19 14:39:33 GMT: %DIAG-SP-6-DIAG_OK: Module 2: Passed Online Diagnostics Dec 19 14:39:35 GMT: %OIR-SP-6-INSCARD: Card inserted in slot 2, interfaces are now online

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